Designing for Uncertainty: Rethinking Leadership Beyond Control
What if uncertainty isn’t the problem—but the point?
In this episode of the PennCLO Podcast, Dr. Jennifer Neumaier sits down with Penn CLO doctoral alum Dr. Lucrecia Grandolini about her chapter on leading through uncertainty from the book Leaders as Architects: Designing Organizations for Connection and Resilience, co-edited by Dr. Sharon Ravitch (University of Pennsylvania Graduate School of Education) and Dr. Ragu Krishnamoorthy, Director of the Penn CLO program.
Drawing on her global experience across financial services, consulting, and clinical psychology, Lucrecia challenges the traditional “plan–predict–control” model of leadership—and offers a compelling alternative.
Together, they unpack:
- Why uncertainty is both deeply human—and deeply misunderstood
- The hidden cost of control: how it erodes trust and psychological safety
- The “living iceberg” metaphor—and what leaders miss beneath the surface
- What uncertainty-friendly organizations actually look like in practice
- Four essential leadership practices for thriving in complexity
This conversation is a powerful invitation to stop trying to eliminate uncertainty—and start designing for it.
Dr. Lucrecia Grandolini is also a co-author of several books on human skills, leadership and organizational change.
Leaders as Architects of Change: Designing Organizations for Connection and Resilience in Times of Uncertainty, 2026, Routledge
Leading with Human Skills: Thriving in the Age of AI, 2026, Lulu
The Best Version of Me: Boosting Your Wellbeing, 2024, Lulu
Dr. Lucrecia Grandolini is also a co-author of several books on human skills, leadership and organizational change.
Leaders as Architects of Change: Designing Organizations for Connection and Resilience in Times of Uncertainty, 2026, Routledge
Leading with Human Skills: Thriving in the Age of AI, 2026, Lulu
The Best Version of Me: Boosting Your Wellbeing, 2024, Lulu
Creators and Guests
Guest
Dr. Lucrecia Grandolini
Dr. Lucrecia Grandolini is an organizational psychologist, leadership advisor and facilitator with over 15 years of international experience helping leaders navigate complexity, strengthen organizational culture and turn insight into meaningful action. Her work explores a central question: how can leaders create the conditions for people and organizations to thrive amid uncertainty? Formerly Global Head of Learning at Investec, Lucrecia led the learning and leadership strategy for 8,500 employees, building development programs that strengthened leadership readiness, supported succession and developed capabilities for the future of work. She also partnered with senior executives on organizational change, culture, and AI and data learning. Drawing on a career spanning management consulting at Deloitte, senior corporate leadership and clinical psychology, she combines commercial understanding with deep insight into human behavior. Today, she designs and facilitates executive workshops, leadership programs and team interventions for global organizations and business schools, including ABB, Boehringer Ingelheim, NN Group, IE Business School and Nyenrode Business University. Her approach brings together research, dialogue and practical experimentation, helping leaders question assumptions, build trust and respond more thoughtfully to change. Lucrecia holds a doctorate in Learning and Leadership from the University of Pennsylvania and an MSc in Organizational and Social Psychology from the London School of Economics, both awarded with distinction. She also holds a BA in Clinical Psychology from Universidad Católica Argentina, where she graduated summa cum laude. Her doctoral research examined how senior leaders navigate uncertainty and turn it into opportunities for learning, growth and innovation. She is also a co-author of books on human skills, leadership and organizational change.
Producer
Dr. Raghu Krishnamoorthy
Dr. Raghu Krishnamoorthy is a scholar-practitioner whose 40-year career spans corporate HR leadership and doctoral education. From 2022 to 2026 he was Senior Fellow and Director of the University of Pennsylvania's Chief Learning Officer (PennCLO) doctoral program. There he shaped the curriculum, led faculty and admissions, and chaired dissertations on leadership, learning, and the future of work. He has also taught at Wharton and been guest faculty at Harvard Business School, MIT Sloan, Yale, and Columbia. Before moving into academia, Raghu spent 25 years at General Electric, with HR roles in India, Hong Kong, London, and the United States. He was CHRO of GE Aviation, Chief Talent and Learning Officer at Crotonville, GE's leadership institute, and CHRO of GE Healthcare. He then became Chief Human Resources Officer of GE, leading HR for a $120 billion company with an HR organization of 4,000 people. Earlier in his career he held HR roles at American Express Bank, Modi-Xerox, and Escorts in India. His research looks at the future of work, the workplace, and the worker. His doctoral dissertation, on how leader behaviors affect employee engagement in virtual work, was awarded distinction, and his research won the Academy of Business Research's Best Paper Award in 2020. He writes often for Harvard Business Review and co-edited Leaders as Architects of Change (Routledge, 2026) with Sharon Ravitch. Raghu has advised and consulted with several organizations, including Boeing, Kraft Heinz, Tech Mahindra, Takeda, and the Tata Group. He sits on the board of IIM Ahmedabad's Ashank Desai Center for Learning and Organizational Development. He holds an Ed.D. and M.S.Ed. from Penn and an MBA from IIM Ahmedabad and was a Hubert H. Humphrey Fellow under the Fulbright program.
